How AI can bring agility to your business

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your existing team by enabling: Automate responses to commoncustomer issues Sort and route customers to the right agent each time Free upagents to focus on higher value tasks To create richer and more caringexperiences Optimize the use of help center resources Whether you're speaking to100 people or 100,000, AI allows you to operate at scale and deliver the kindof experiences that keep customers coming back, while controlling costs. Wefound that 68% of business leaders expect AI to deliver significant costsavings in the coming years. That's as much money as you could use elsewhere,if and when you need it. Although it may seem counterintuitive, automation,when implemented correctly, helps build better relationships with customers.Not

everyone needs to speak to a human agent. In fact, themajority of customers are often Chinese Malaysia Phone Number List better served by a bot, which can provide fast,efficient, even friendly service, while easing the workload on the rest of yourteam. The advantages of bots Business leaders know: AI helps deliver betterexperiences for everyone involved, even with more tickets in the queue: 70% sayAI and bots help ensure CX continuity when headcount is limited. 63% believe AIcan deliver hyper-personalized experiences to customers. 62% say AI and botshave improved customer satisfaction.The challenges your business constantly faces should remain invisible to yourcustomers. Whether you're facing staff shortages, high demand for service, or a

tough economic situation, the experience you deliver shouldremain the same. Zendesk customers have absorbed up to 60% of their ticketvolume with AI, all without compromising the quality of their serviceexperience. Nearly three in four business leaders say that with the economicdownturn, customers expect an exceptional experience even more. Here are sixways AI can help you overcome all the obstacles, so your agents and operationsare optimized and deliver their full potential: Reduce the number of tickets Inmost businesses, 50-70% of customer service requests can be boiled down to just20 or 30 topics. AI can help you understand what these topics are and automateresponses to them, freeing up your human agents to focus on higher value tasks.